Privacy Policy

FixRight Appliance Repair ("FixRight", "we", "us" or "our") operates this website and provides the residential home appliance repair and related services described on it. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have when you visit this website, call us, text us, or book a repair.

We are an independent service provider. We are not affiliated with, sponsored by, or endorsed by any appliance manufacturer, and brand names mentioned on this website are the trademarks of their respective owners.

By using this website or asking us to arrange a repair, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use this website or our services.

Information you give us. When you call, text, or send us a request, we collect:

• Your name and phone number.
• Your email address, if you give it to us.
• Your service address — street, city, state and ZIP code — so a technician can reach you.
• Details about the appliance: type, brand, model, age, and the problem you are describing.
• Your appointment preferences and any access notes you share (for example gate or parking instructions).
• Billing details when you pay for a repair. Card payments are handled by our payment processor; we do not store full card numbers.

Information we collect automatically. When you visit this website, our hosting and analytics providers log:

• Your IP address and the approximate location derived from it.
• Device, browser and operating system type.
• Pages and sections you view, how long you stay, and the buttons you tap.
• The website or search result that referred you, and the search terms used.
• Campaign tags such as UTM parameters, so we know which advertising brought you here.
• Cookies and similar technologies, as described in section 6.

Information from calls and texts. When you phone or message us we capture the number you call or text from, the date and time, the duration, and the content needed to schedule and complete your service request. Calls may be monitored or recorded for quality, training and record-keeping where permitted by law; where consent is required we will tell you at the start of the call.

We use the information described above to:

• Confirm that we serve your area and schedule your appliance repair.
• Contact you about your request — to confirm, reschedule, or answer questions before a technician arrives.
• Send appointment confirmations, arrival updates, reminders, receipts and warranty documents.
• Complete the repair, issue the invoice and collect payment.
• Answer support requests, handle complaints and process warranty claims.
• Measure and improve this website, our advertising and our service coverage.
• Prevent fraud, abuse and automated spam submissions.
• Comply with legal, tax and insurance obligations.

We do not sell your personal information for money. We share it only with the parties below, and only as far as needed to run the service you asked for:

• The technician or independent service provider we arrange your appointment with — they receive the contact, address and appliance details needed to do the job.
• Service providers who work for us, such as call tracking and recording, phone and SMS delivery, email delivery, payment processing, scheduling and booking software, cloud hosting and website security.
• Analytics and advertising platforms that help us measure website traffic and ad performance.
• Our professional advisers (accountants, insurers) and, where we are legally required, courts, regulators or law enforcement.
• A buyer of our business, if it is sold or merged — subject to this policy.

These providers are contractually limited to using your information to perform services on our behalf and are not permitted to use it for their own marketing.

If you ask us to text you, or give your mobile number and opt in to messages, we may send you appointment-related texts (confirmations, arrival updates, reminders and review requests) using automated technology, including from an automated or AI-assisted system.

• Message and data rates may apply from your carrier.
• Message frequency varies — we only message about your service request.
• Reply STOP to end text messages at any time, or HELP for help.
• Your consent is not a condition of any purchase or repair.
• We record opt-ins and opt-outs and honor opt-outs promptly; please allow a short time for a cancellation to take effect.

You can also ask us at any time to stop calling or texting you by phoning (877) 265-9402 or emailing privacy@trustedfixhub.online.

This website uses the following kinds of cookies and similar technologies:

• Strictly necessary — keep the site working, remember your preferences and let you submit a request. These cannot be switched off.
• Analytics — tell us which pages and services visitors use, so we can improve them.
• Advertising — measure and improve our ads, and avoid showing the same ad to the same person repeatedly.

You can control cookies in your browser settings and block them, but some parts of the site may not work properly if you do. You can also opt out of personalized advertising through Google Ads Settings (https://www.google.com/settings/ads), the Network Advertising Initiative opt-out page (https://optout.networkadvertising.org), and the Digital Advertising Alliance's AppChoices tool. Some browsers send "Do Not Track" signals; there is no uniform standard for honoring them, so we do not respond to those signals.

We keep your service record for as long as needed to provide warranty support, meet our legal, tax and legal obligations, and resolve disputes — typically several years for invoices and warranty work. Call recordings and transcripts are kept only as long as needed for quality and record-keeping, then deleted or anonymized. Website log and analytics data is aggregated or deleted on our providers' own retention schedules. When information is no longer needed, we delete or de-identify it.

Wherever you live, you can contact us and ask us to:

• Tell you what personal information we hold about you and give you a copy of it.
• Correct anything that is inaccurate or incomplete.
• Delete your personal information, unless we must keep it for a legal or business reason.
• Stop using your information for marketing or non-essential purposes.
• Stop all text messages (reply STOP to any message), or stop calls.

If you are a California resident, you may also request the categories of personal information we have collected, used and disclosed in the last 12 months, and you can limit the use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising in exchange for money. We will not discriminate against you for exercising any of these rights — you will still receive the same service and pricing.

To make a request, call (877) 265-9402 or email privacy@trustedfixhub.online. We may need to verify your identity first, and we will respond within the timeframes required by law. You may also have the right to complain to your local data protection authority.

This website is a home-services business site and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

We use reasonable technical and organizational safeguards — encrypted connections, access limited to staff who need it, and vendor contracts that require protection of your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, and we ask you not to send payment details by email or text.

We may update this Privacy Policy as our services, tools or the law change. The "Last updated" date at the top of this page shows when it was most recently revised. Material changes will be noted here before or as they take effect, and the updated policy applies to information we hold at that time.

If you have questions about this Privacy Policy or how we handle your information, reach us at: